Warranty
PRODUCT WARRANTY AVAILABILITY
Important Notice: Not all items available for purchase on our online store are covered by a manufacturer's warranty. Warranty coverage varies depending on the product category, supplier, and manufacturer policies.
Products That May Not Include Warranty:
Clearance or discontinued items
Certain imported products
Consumable items (candles, soaps, gourmet foods)
Seasonal or promotional products
Some handcrafted or artisanal items
Products sold "as is" or at special pricing
How to Confirm Warranty Coverage:
Before making your purchase, we encourage you to contact us to confirm warranty availability for specific products:
Contact Methods:
Email: hello@lurehome.com.au
Phone: 02 4975 4690
Business Hours: Tuesday-Friday 10am-4pm, Saturday 9am-12pm
Online Chat: 8am-8pm AEDT daily
Business Hours and Online Chat Hours are subject to change.
What We'll Provide:
Confirmation of warranty coverage
Details of warranty terms and duration
Information about manufacturer warranty vs. our warranty
Alternative protection options if no warranty is available
Alternative Protection:
For products without manufacturer warranty, you are still protected by:
Australian Consumer Law guarantees
Our commitment to quality customer service
Case-by-case assessment for defective products
Our standard return policy for faulty items
Product Page Information:
We strive to clearly indicate warranty status on individual product pages. Look for:
"Warranty: 12 months" for covered products
"Warranty: Contact us for details" for products requiring confirmation
"No manufacturer warranty" for products sold without warranty coverage
Our Commitment:
Even without manufacturer warranty, we stand behind the quality of our products and will work with you to resolve any issues that arise from manufacturing defects or quality concerns.
1. MANUFACTURER'S WARRANTY
Coverage Period: 12 months from date of delivery.
What's Covered:
Manufacturing defects in materials and workmanship
Structural defects that affect normal use
Defects that occur under normal domestic use conditions
What's NOT Covered:
Normal wear and tear
Damage from accidents, misuse, abuse, or negligence
Damage from improper installation, storage, or failure to follow care instructions
Discolouration or fading from excessive sunlight or heat exposure
Pilling from normal daily use
Products used for commercial purposes
Damage occurring after warranty period expires
Products purchased from unauthorised retailers
Cosmetic damage that doesn't affect functionality
Products modified, altered, or repaired by unauthorised parties
2. PRODUCT-SPECIFIC WARRANTY TERMS
Fabric & Textile Products:
Excludes shrinkage within industry-standard tolerances (up to 5%)
Excludes colour bleeding when care instructions are not followed
Excludes fabric-specific wear including snags, pulls, or texture changes from normal use
Excludes pet damage or staining
Electronic Products:
12-month warranty on electronic components and functionality
Excludes damage from power surges, improper voltage, or electrical issues
Excludes battery degradation (batteries covered for 90 days)
Software/firmware issues covered only if affecting core functionality
Outdoor Products:
Weather resistance limited to normal Australian climate conditions
Excludes damage from extreme weather events (storms, hail, flooding)
Excludes UV degradation beyond 12 months
Excludes salt air corrosion in coastal environments
Assembly Required Products:
Customer responsible for assembly errors or damage during assembly
Warranty covers manufacturing defects in components only
Professional assembly recommended for complex items
Assembly instructions must be followed exactly
3. COMMERCIAL USE EXCLUSIONS
Bulk Purchases:
Products purchased in quantities exceeding normal domestic use (more than 3 units of the same item) are excluded from this warranty and subject to separate commercial terms.
Commercial Use:
Any use in commercial, retail, hospitality, or business environments voids this warranty.
4. ENVIRONMENTAL DAMAGE EXCLUSIONS
Warranty excludes damage from:
Extreme temperatures outside normal domestic ranges
Excessive humidity or moisture
Chemical exposure or harsh cleaning products
Pet damage or accidents
Environmental conditions outside normal domestic use
5. WARRANTY CLAIMS PROCESS
How to Make a Claim:
Contact us within the warranty period via:
Email: hello@lurehome.com.au
Phone: 02 4975 4690
Mail: Lure Home, 236B Watkins Rd, Wangi Wangi NSW 2267
Required Documentation:
Proof of purchase (receipt/order confirmation)
Clear photographs showing the defect
Detailed description of the issue
Product model/SKU number
Response Timeline:
We will acknowledge your claim within 2 business days and provide resolution within 14 business days of receiving complete documentation.
Inspection Rights:
We reserve the right to inspect returned products and may require return of defective items before processing warranty claims.
Resolution Options:
Repair of the defective product
Replacement with identical or comparable product
Refund (at our discretion for unrepairable items)
6. SHIPPING & RETURN COSTS
Defective Products:
We cover return shipping costs for verified warranty claims
Non-Warranty Claims: Customer responsible for return shipping costs
Replacement Shipping: We cover shipping costs for warranty replacements within Australia
7. LIMITATION OF LIABILITY
Our warranty liability is limited to repair, replacement, or refund of the defective product.
We are not liable for:
Consequential or incidental damages
Loss of use, time, or inconvenience
Installation or removal costs
Damage to other property
Assembly or disassembly costs
8. FORCE MAJEURE
We are not liable for delays or failures in warranty service due to circumstances beyond our reasonable control, including but not limited to: natural disasters, government actions, supply chain disruptions, pandemics, or other unforeseeable events.
9. AUSTRALIAN CONSUMER LAW RIGHTS
Important: Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to:
For Major Failures:
Cancel your contract and receive a refund
Choose between refund or replacement
Compensation for reduced value
For Non-Major Failures:
Reasonable time for repair
Refund if repair cannot be completed in reasonable time
Compensation for reasonably foreseeable loss or damage
10. INSTALLATION & SAFETY DISCLAIMER
Professional Installation Recommended.
We strongly recommend professional installation for:
Heavy furniture and wall-mounted items
Items requiring anti-tipping devices
Complex assembly products
Electronic items requiring hardwiring
Safety Requirements:
Use appropriate anti-tipping or fixing devices
Follow all manufacturer installation instructions
Ensure installations comply with local building codes
Liability Limitation: Lure Home is not responsible for damage or injury resulting from improper installation or failure to use appropriate safety devices.
11. THIRD-PARTY MANUFACTURER WARRANTIES
Some products may include additional manufacturer warranties. These warranties:
Are separate from our warranty
May offer different terms and coverage
Should be claimed directly with the manufacturer
Do not limit your rights under this policy or Australian Consumer Law
12. DIGITAL CONTENT
Any digital content, instructions, care guides, or online services are provided "as is" without warranty beyond Australian Consumer Law requirements.
13. DISPUTE RESOLUTION
Dispute Resolution:
Any disputes arising from this warranty will be resolved through:
Good faith negotiation
Mediation (if negotiation fails)
Jurisdiction: New South Wales courts
Governing Law: Australian Consumer Law and NSW state law
14. RECORD KEEPING
We maintain warranty records for the duration of the warranty period plus 12 months for compliance purposes.
15. CONTACT INFORMATION
Lure Home
Address: 236B Watkins Rd, Wangi Wangi NSW 2267
Phone: 02 4975 4690
Email: hello@lurehome.com.au
Website: www.lurehome.com.au
Business Hours: Tuesday-Friday 10am-4pm, Saturday 9am-12pm
Online Chat: 8am-8pm AEDT daily
Business Hours and Online Chat Hours are subject to change.
16. POLICY UPDATES
We reserve the right to modify this warranty policy. Changes will be posted on our website with an updated effective date. Your purchase is governed by the policy in effect at the time of purchase.
