Warranty

Manufacturer’s Warranty  

Lure Home provides a manufacturer warranty for our products. We warrant that our products are free from manufacturing, structural or materials defects for 12 months from the date of delivery. Lure Home will repair or replace the faulty product during the warranty period. This warranty excludes items used for commercial purposes. The warranty only applies to products that are used for normal domestic purposes. It is only valid for the original purchase and is not transferable. This warranty doesn’t apply to: Normal wear and tear; Damage caused by accidents, misuse or abuse; Damage caused by improper installation, storage or not following care instructions; Discolouration, fading caused by excessive exposure to direct sunlight or heating. Pilling can occur occasionally as a result of normal daily wear and tear. If you believe that your product is defective, please phone 02 4975 4690 or forward your warranty claim to Lure Home 236B Watkins Rd, Wangi Wangi NSW 2267 where the purchase was made, or email: hello@lurehome.com.au. Proof of purchase must be produced, and the claim must be accompanied by an explanation and photographs illustrating the defects. Your claim will be subject to assessment by Lure Home and the manufacturer.  

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: 

• to cancel your service contract with us; and 
• to a refund for the unused portion, or to compensation for its reduced value. 

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. 

Installation Disclaimer 

Lure Home recommends installation of furniture, clocks and wall art etc that is bulky and heavy to be installed and moved into place professionally and installed with anti-tipping or fixing devices. You can purchase anti-tipping or fixing devices for plasterboard or masonry walls from hardware stores. Lure Home will not be held responsible if customers do not install a fixing device or anti-tipping device that prevents it from tipping forwards.