Your order will be processed in our monthly schedule. This service is perfect for non-urgent orders.
There is no processing charge for Silver Pre-Orders. Your order is then processed on the same or next business day and typically will arrive within 7-10 business days after the cut-off date.
Platinum VIP Members are automatically upgraded to the Platinum Service.
The cut-off time for Silver orders is 5pm on the last Wednesday of the month.

Need your items fast? Platinum orders are processed weekly.
This service is complimentary for Platinum VIP Members .For non-members, there is a processing charge of $14.95 per order.
Once your Pre-Order request has been accepted, an invoice is provided for you to check-out via our website. Your order is then processed on the same or next business day and typically will arrive within 7-10 business days after the cut-off date.
For Platinum Service (Weekly), the cut-off will be by 5pm each Wednesday.

• Add items to your Quote Cart (best used for multiple items) or use the contact form to place a Pre-Order request.
• We’ll confirm stock availability and email you a link to complete checkout.
• Be sure to check your junk mail if you don’t see our email.

Important: Complete checkout before the cut-off day and time, or your order will be archived.

Please note the order cut-off times according to the level selected.

For Silver Service (Monthly), the cut-off will be by 5pm on the last Wednesday of the month.

For Platinum Service (Weekly), the cut-off will be by 5pm each Wednesday.

We do ask that you complete your order before the cut-off time to ensure your Platinum order is processed without delay. If you miss the cut-off time, we can add your order to the next order date, however if we do not hear from you within 24 hours after the cut-off date with your confirmation you wish to proceed, your order may be archived and you will need to re-submit your order request.

We confirm stock availability before sending your invoice or order confirmation. Generally, we feature only products that have recently been in stock in Australia, and we regularly review availability. However, stock status can change without notice. If an item is out of stock, we will give you an estimated restock time.

We only accept pre-orders for products currently in stock in Australia. If your order is accepted and processed, we expect it to be delivered within the timeframe provided at the time of order confirmation. Occasionally, unforeseen issues like courier delays, accidental breakages, or fulfilment errors may arise that could impact the delivery. If any issues occur, we’ll inform you promptly and work with you to find a suitable solution.

While some orders may arrive sooner than expected, others may take a bit longer due to unexpected circumstances.

Typically, orders arrive in-store 7-10 days after the cut-off date.

Note that stock is then unpacked in-store and checked prior to dispatch via Australia Post and you will be provided with a tracking number.

If your order is delayed, we’ll notify you immediately. If it is delayed by more than 7 days beyond the original estimated timeframe (provided at order confirmation), we will refund the processing charge. You may also cancel your order before dispatch for a full refund. For further information, please see our Refund Policy.