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Please note the order cut-off times according to the level selected.

For Silver Service (Monthly), the cut-off will be by 5pm on the last Wednesday of the month.

For Gold Service (Weekly), the cut-off will be by 5pm each Wednesday.

Platinum orders are processed on the same day after your order is finalised, so no cut-off applies however we do ask that you complete your order within 24 hours of your invoice being sent to you to ensure your Platinum order is processed without delay. If we do not hear from you after 48 hours after we have sent your invoice, your order may be archived.

The cut-off date that applies to your order will be noted on your invoice. Please ensure you check-out and finalise your order prior to the cut-off time. If you miss the cut-off time, we can add your order to the next order date, however if we do not hear from you within 24 hours, your order will be archived and you will need to re-submit your order request.

We confirm stock availability before sending your invoice or order confirmation. Generally, we feature only products that have recently been in stock in Australia, and we regularly review availability. However, stock status can change without notice. If an item is out of stock, we will give you an estimated restock time.

We only accept pre-orders for products currently in stock in Australia. If your order is accepted and processed, we expect it to be delivered within the timeframe provided at the time of order confirmation. Occasionally, unforeseen issues like courier delays, accidental breakages, or fulfilment errors may arise that could impact the delivery. If any issues occur, we’ll inform you promptly and work with you to find a suitable solution.

While some orders may arrive sooner than expected, others may take a bit longer due to unexpected circumstances. Typically, orders arrive in-store 7-10 days after the cut-off date (Silver/Gold) or order confirmation date (Platinum). If your order is delayed, we’ll notify you immediately. If it is delayed by more than 7 days beyond the original estimated timeframe (provided at order confirmation), we will refund the convenience charge. You may also cancel your order before dispatch for a full refund. For further information, please see our Refund Policy.

We offer FREE STANDARD POSTAGE on eligible orders over $49. Upgrade to EXPRESS POSTAGE for eligible orders over $99. Free shipping is applied automatically at checkout for eligible orders.

Note: Some exclusions apply, including bundle deals, sale items, and certain pre-orders or warehouse orders. For full details about this offer, please view our policy, or request a quote to confirm if free shipping applies to your order.

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